Security & Trust
Your money is safe.
We take that seriously.
Fortune is built on the infrastructure of CBN-licensed financial institutions. Every transaction is encrypted, every account is protected, and your funds are always held by regulated partners.
How we protect you
Six layers of protection.
From the platform your messages travel on to the institutions that hold your funds, security is built into every layer.
CBN-licensed partners
Fortune does not hold your funds. All financial services are powered exclusively by institutions licensed and regulated by the Central Bank of Nigeria.
End-to-end encrypted
Every message you send Fortune passes through WhatsApp's end-to-end encryption. No one — not Fortune, not WhatsApp — can read your financial conversations.
PIN-protected transactions
Every transfer requires your 4-digit PIN. No transaction goes through without your confirmation. Fortune never moves your money without your explicit approval.
Instant transaction alerts
You receive a WhatsApp notification the moment any transaction occurs on your account. Suspicious activity is visible to you in real time.
Data privacy, by design
Fortune collects only the data needed to operate your account. Your information is never sold, shared with advertisers, or used for profiling.
Instant account freeze
Lost your phone or suspect fraud? One message to Fortune freezes your account immediately, blocking all outgoing transactions until you say otherwise.
Lost your phone? Act immediately.
Secure your account immediatelyCommon questions
Security, answered.
Real answers to the questions people ask before trusting Fortune with their money.
Who holds my money?
Your funds are held by CBN-licensed financial institutions, not Fortune. Fortune is a technology interface. We connect you to regulated banking infrastructure that holds deposits under full CBN oversight.
Does Fortune have access to my WhatsApp chats?
No. WhatsApp's end-to-end encryption means only you and Fortune's secure AI receive your messages. Conversations are processed to execute your instructions and are not stored beyond what is required for your transaction history.
What happens if my phone is stolen?
Act immediately using any of these three options from another device: Call the Fortune support line from any phone (the same number you chat with on WhatsApp); visit myfortune.ng/secure from any browser to verify with your email OTP or the last 4 digits of your BVN; or email support@myfortune.ng from your registered address with your full name and phone number. No transaction can be completed without your PIN, so your funds are protected while we resolve the issue.
Is Fortune regulated?
Fortune is a technology service. All financial services on the Fortune platform are provided by CBN-licensed partner institutions operating under Nigerian banking regulations.
How is my personal data handled?
We collect only the minimum data required to operate your account. Your information is encrypted at rest, never sold, and never used for advertising. You can request deletion of your data at any time.